Please contact us for technical support during normal office hours (Central European Time).
Phone: +41 44 874 67 11
Click on «GoToAssist» below to start the remote connection:
- You must have Java installed on your computer.
- On the first field, enter your name.
- On the second field enter the support key, given from the datacair supporter.
- GoToAssist will download a Java applet and run it on your computer.
- Accept and trust your computer to download GoToAssist during this download.
- Depending on your internet connection, this can take several minutes.
- Be sure your local firewall does not block the connection.
Click here for GoToAssist
Windows XP and Windows 7:
XenApp online plugin (v. 188.8.131.52) [16'741 KB]
Windows 8.1 and Windwos 10:
Citrix Receiver 4.5 [45'837 KB]
Tool to correct Citrix Receiver Http [848 KB]
Cleanup Utillity [575 KB] (if Citrix Receiver cannot be installed)